Last updated: 8 October 2026
1. About Frippy
Frippy is a peer-to-peer marketplace for secondhand fashion, operated by Frippy AU (ABN 51 847 511 301) in Perth, Western Australia.
This page explains how to request the deletion of your Frippy account and the data associated with it.
2. How to delete your account
Option A: in-app deletion (recommended), if you have never bought or sold.
If you can still access the Frippy app:
1. Open Frippy on your device.
2. Tap the Profile tab.
3. Tap Settings (gear icon, top right).
4. Scroll to the bottom and tap "Delete My Account".
5. Read what deletion removes, then type DELETE in the box to confirm.
Your account is closed immediately, and personal data is removed according to the schedule below.
If you have ever bought or sold on Frippy, this will not go through: Australian tax law requires us to keep the transaction records, so the account has to be closed by hand. The app will show you an error rather than a clear explanation, which is on us and which we are fixing. Use Option B instead and we will close it for you.
Option B: email request, and the route to use if you have order history.
If you can no longer access the app or have forgotten your password, send an email to hello@frippy.au with the subject line "Delete account request".
Include the email address you used to register. We may ask for additional verification before processing the request to confirm you are the account owner. We will action verified requests within 7 days and confirm by email once the deletion is complete.
Option C: on the Frippy website, if you have never bought or sold.
If you can sign in at frippy.au:
2. Open your profile, then select Settings (gear icon).
3. Scroll to the bottom and select "Delete account".
4. Read what deletion removes, then type DELETE in the box and select "Delete my account".
5. Confirm with your password, or sign in again with Google or Apple if that is how you log in.
Your account is closed immediately, and personal data is removed according to the schedule below.
If you have ever bought or sold on Frippy, the website tells you so before you start: use Option B and we will close it for you.
3. Data that is deleted
Once your deletion request is processed, the following personal data is permanently removed within 30 days:
Account details: email address, password hash, username, display name, profile photo, bio, city, postcode, and notification preferences.
Listings: all active and draft listings, listing photos, and listing descriptions you authored.
Communications: chat messages and chat images you sent or received.
Social activity: followers, following, favourites, reviews you wrote, and offers you made or received.
Authentication: stored sessions, push notification tokens, and biometric unlock preferences.
Analytics: we ask PostHog to delete the usage data linked to your user ID, within 30 days. Sentry keeps error reports for 30 days, then deletes them automatically. We can't remove one person's reports sooner.
4. Data that is retained
Some data must be retained after account deletion to comply with Australian law or to protect other users on the platform.
Completed transactions and financial records: retained for 7 years to comply with the Australian Taxation Office record-keeping requirements (section 262A of the Income Tax Assessment Act 1936). This includes order details, payment records, shipping invoices, and tax receipts. Personal identifiers in these records are anonymised where possible.
Stripe Connect data: if you sold items on Frippy, identity verification (KYC) data and bank account details collected by Stripe are retained by Stripe according to their data retention policy. Frippy does not have access to delete this data on Stripe's behalf. You can request deletion directly from Stripe at support.stripe.com.
Anti-fraud and safety records: if your account was suspended for safety violations, we retain a record of the suspension reason and the email or device identifier associated with the account for 12 months. This prevents the same person from re-registering and bypassing the suspension.
Aggregated and anonymised data: usage statistics that cannot be linked back to you (such as total listings created in a month or aggregated category trends) may be retained indefinitely.
5. Effects of deletion
After deletion, you will no longer be able to access your account, and your username will be released. Your reviews of other users may remain visible on their profiles in anonymised form ("Deleted user") so that the rating they earned is preserved.
Active orders that have not yet been delivered will be cancelled where possible, or completed for the protection of the other party. Refund or payout obligations are honoured before the account is fully closed.
6. Contact
If you have any questions about account deletion or data retention, contact us at hello@frippy.au.