Two people run this whole thing.
No call centre, no bots, no big team behind the curtain. Just the two of us. Hi.
This is Julie, and Frippy is her idea.
She started it, she runs it, and she's the one who answers when you message us. Every single time.
She's been buying and selling secondhand for years, and Frippy is the app she wanted for herself. She reads every message and looks after our Frippies one by one.
This is Antoine, the other half.
He looks after the product and the technical side, so the app keeps working while Julie looks after you. You won't hear from him much. He's the one keeping the lights on.
The short version.
Back in Europe, buying and selling preloved on an app was just everyday life for us. Then we moved to Australia, and nothing local felt right. So Julie decided to build it herself. Antoine said: do it, I've got your back.
We're based in Perth, Western Australia. Every seller is here, and every parcel stays in Australia.
Small on purpose.
Two people means nothing gets lost in a queue: your message lands with Julie, and when something goes sideways, we sort it out ourselves. No ticket numbers, no scripts.
